Terms of Service - DouglasEstates

1. Definitions

For the purposes of these Terms of Service (the Terms):

DouglasEstates means the operator of the website located at https://www.douglasestates.co.uk and the provider of the Site and Services described herein.
Site means the website located at https://www.douglasestates.co.uk and any subdomains, pages, features, and content offered thereon.
User, you or your means any person or entity that accesses or uses the Site, whether or not registered.
Services means any information, tools, features, content, communications, and functionalities made available on or through the Site.
Content means all texts, images, graphics, logos, icons, photographs, descriptions, audio or video clips, data compilations, software, code, and other materials appearing on or made available through the Site.
Consumer means a User acting for purposes wholly or mainly outside their trade, business, craft, or profession.
Business User means a User acting for purposes relating to their trade, business, craft, or profession.
Terms means these Terms of Service as amended from time to time.

2. Acceptance of the Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site. If you use the Site on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms and that organisation accepts these Terms.

Use of certain Services may be subject to additional terms, policies, or notices (including any privacy and cookie information). Where there is a conflict, additional terms specific to a Service will prevail for that Service.

You should print or save a copy of these Terms for your records.

3. Use of the Site

3.1 Eligibility and access

The Site is intended for Users located in the United Kingdom. Access from other jurisdictions is at your own initiative and risk.
You must be at least 16 years old to browse the Site and at least 18 years old to submit enquiries or engage in any transactions.
DouglasEstates may suspend, restrict, or terminate access to all or part of the Site at any time for maintenance, security, or business reasons, without liability.

3.2 Permitted use

DouglasEstates grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Site for your personal, non-commercial use (if you are a Consumer) or for internal business purposes (if you are a Business User), strictly in accordance with these Terms.
You must not:
- copy, reproduce, distribute, republish, download, display, post, or transmit any Content in any form or by any means, except as expressly permitted by law or these Terms;
- use any data mining, robots, scraping, or similar data gathering or extraction methods;
- interfere with, or attempt to interfere with, the proper working of the Site, including by introducing viruses or harmful code or by bypassing any access controls or security measures;
- use the Site for unlawful, fraudulent, or harmful purposes, or in a manner that infringes the rights of DouglasEstates or any third party;
- reverse engineer, decompile, or disassemble any part of the Site or Content except to the extent such restriction is prohibited by law;
- use the Site to transmit unsolicited communications or spam.

3.3 Accounts and security

If the Site allows or requires account creation, you must provide accurate and complete information and keep your credentials confidential. You are responsible for all activity under your account. Notify DouglasEstates promptly of any suspected unauthorised use or security breach via the contact methods available on the Site.

3.4 Information and property-related content

Content on the Site is provided for general information only. While reasonable efforts are made to ensure accuracy, Content may include typographical errors, inaccuracies, or omissions and is subject to change without notice. Property descriptions, availability, images, floor areas, prices, and other particulars are for guidance only and do not constitute an offer, contract, representation, or warranty. You should not rely on the Content as legal, financial, tax, or other professional advice and should obtain independent professional advice as appropriate.

3.5 Third-party services and links

The Site may contain links to third-party websites or integrate third-party tools. DouglasEstates does not endorse, control, or assume responsibility for third-party sites or services. Your use of third-party resources is at your own risk and subject to the third parties’ own terms and policies.

3.6 Suspension and termination

DouglasEstates may suspend or terminate your access to the Site (including any account) immediately if you breach these Terms, if required by law, or where reasonably necessary to protect the Site, Users, or third parties. Following termination, provisions that by their nature should survive will survive, including those regarding intellectual property, disclaimers, and limitations of liability.

4. Intellectual Property

All intellectual property rights in and to the Site and Content (including copyrights, database rights, design rights, and trade marks) are owned by or licensed to DouglasEstates and are protected by applicable intellectual property laws and treaties.
DouglasEstates and associated logos and marks are trade marks or trade names. You must not use them without prior written permission.
Except as expressly permitted in these Terms or by applicable mandatory law, no licence or right to use any intellectual property is granted or implied. Any unauthorised use of the Content or Site may result in civil and/or criminal liability.
If you submit any content or materials to the Site (User Submissions), you represent that you own or have all necessary rights to such materials. You grant DouglasEstates a worldwide, non-exclusive, royalty-free licence to host, display, and use your User Submissions solely for the purpose of operating and improving the Site and Services. You remain responsible for your User Submissions and warrant that they do not infringe any third-party rights or applicable laws.
If you believe that any Content infringes your rights, please notify DouglasEstates via the contact methods available on the Site, providing sufficient detail to identify the material and the basis of your claim.

5. Responsibilities, Warranties, and Liability

5.1 Your responsibilities

You are responsible for your use of the Site, for ensuring your systems are compatible with the Site, and for maintaining appropriate security, including up-to-date antivirus protection.

5.2 Disclaimers

The Site and Content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, DouglasEstates disclaims all warranties, representations, and conditions, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement.
DouglasEstates does not warrant that the Site will be uninterrupted, secure, or free from errors, defects, or harmful components, or that any content is accurate, complete, or current.

5.3 Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the foregoing, DouglasEstates will not be liable for:
- losses that were not caused by any breach on its part;
- loss of profits, loss of business, business interruption, loss of business opportunity, or loss of anticipated savings;
- loss or corruption of data; or
- any indirect or consequential loss.
If you are a Consumer, DouglasEstates will only be responsible for foreseeable loss or damage you suffer as a result of its breach of these Terms or its negligence. Loss or damage is foreseeable if it is an obvious consequence or was contemplated by you and DouglasEstates at the time you began using the Site. Nothing in these Terms affects your statutory rights.

5.4 Indemnity

You agree to indemnify and hold harmless DouglasEstates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Site, or your infringement of any third-party rights.

5.5 Force majeure

DouglasEstates will not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure is caused by events beyond its reasonable control, including acts of God, natural disasters, epidemic or pandemic, war, terrorism, civil commotion, labour disputes, utility failures, or acts of government.

6. Personal Data

DouglasEstates respects your privacy and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

6.1 What data may be collected

Identifiers and contact details (such as name, email address, phone number) when you submit forms or enquiries.
Technical and usage data (such as IP address, device and browser type, pages viewed, access times) for security, analytics, and Site performance.
Communications and preferences (such as enquiry details and marketing preferences).

6.2 Purposes and lawful bases

To operate, maintain, and improve the Site and Services (legitimate interests).
To respond to enquiries and provide requested information (performance of a contract or steps prior to entering into a contract; legitimate interests).
To secure the Site, prevent fraud and misuse, and ensure network and information security (legitimate interests; legal obligations).
To comply with legal and regulatory requirements (legal obligations).
To send marketing communications where permitted and subject to your consent where required (consent; legitimate interests). You may withdraw consent at any time.

6.3 Sharing and transfers

Personal data may be shared with service providers acting on DouglasEstates’ instructions (for example, hosting, analytics, or IT support) under appropriate contractual safeguards.
Personal data may be disclosed if required by law, regulation, or court order, or to establish, exercise, or defend legal claims.
If personal data is transferred outside the UK, appropriate safeguards will be used, such as standard contractual clauses or an adequacy decision, to ensure an equivalent level of protection.

6.4 Retention

Personal data is retained for as long as necessary for the purposes set out above, and thereafter as required or permitted by law, taking into account limitation periods and regulatory guidance.

6.5 Your rights

Subject to applicable law and certain exemptions, you have rights to access, rectification, erasure, restriction, portability, and to object to processing. You also have the right to withdraw consent where processing is based on consent and the right to complain to the UK Information Commissioner’s Office.
To exercise your rights or raise privacy questions, contact DouglasEstates using the contact methods made available on the Site.

6.6 Cookies and similar technologies

The Site may use cookies or similar technologies for functionality, analytics, and security. You can manage preferences through your browser settings and, where provided, on-site controls. Some features may not function properly without certain cookies.

7. Modifications to the Site and to these Terms

DouglasEstates may update, modify, or discontinue any part of the Site or Services at any time.
DouglasEstates may amend these Terms from time to time. Changes will be effective when posted on the Site, with the “last updated” date revised accordingly. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Site.

8. Applicable Law and Competent Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. If you are a Consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.

9. Miscellaneous

Entire agreement: These Terms constitute the entire agreement between you and DouglasEstates regarding the Site and supersede all prior understandings relating to the same subject matter.
Severability: If any provision of these Terms is found invalid or unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
No waiver: Failure to enforce any right or provision is not a waiver of that right or provision.
Assignment: You may not assign or transfer any rights or obligations under these Terms without prior written consent. DouglasEstates may assign or transfer its rights and obligations at any time in connection with a reorganisation, merger, acquisition, or asset transfer.
Interpretation: Headings are for convenience only and do not affect interpretation. References to include or including are deemed to be without limitation.
Contact: For questions regarding these Terms or the Site, please use the contact methods made available on the Site.

Last updated: 14 January 2026